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COVID-19 UPDATE—How Poulin Solar Pro is Responding

UPDATED 3/25/20

As a customer at Poulin Solar Pro, we value your health and well-being through all aspects of life. We are following the development of the Coronavirus (COVID-19) and are putting your health and well-being as well as our employee’s as a priority. These are very unusual times that we are all trying to navigate.

As an essential business under the Infrastructure category for “Residential Construction and Electrical”, we are committed to serving our community through this time of crisis. Our customers rely on us to update their spaces for essential uses such as, their kitchen, bathrooms, flooring and solar energy needs.

We will continue to follow the recommendations from the Center for Disease Control and directives from the New Mexico Department of Health. Below are the policies we have implemented, to help keep our customers and employees safe and healthy.

As part of those directives we have limited our operations a feasible extent and have asked all our solar advisors to work remotely. We are following the directive of not congregating in groups of more than 5 and will continue our social distancing as well as our other safety directives already put forth to employees and customers.

IMPORTANT COVID-19 SAFETY INFO

The Governors new “Stay at Home” Directive which starts 3/24/20 at 8 am will not prevent us from conducting business. “Residential Construction and Electrical” is considered an Essential Service under the Infrastructure category. HOWEVER, we will follow the directive of not congregating in groups of more than 5 and continue our social distancing and having everyone who can work from home as well as our other safety directives already put forth to employees and customers.

SOLAR PRO APPOINTMENTS

  • We are booking virtual appointments only 
  • We are maintaining social distancing among employees and any customers that we may interact with.
  • When we call to confirm your appointment in our Design Center, please let us know if anyone in your household has been ill and we can reschedule
  • We have advised our employees not to shake hands during introductions.

APPOINTMENT POLICY

For the health and safety of our customers and employees if you have a scheduled appointment please let us know if you have been sick or have been traveling out of state so we may reschedule your appointment if necessary.

TO OUR CURRENT CUSTOMERS

As an essential business we are still planning to complete your remodel. However, we do ask that if you are sick or have been traveling out of state, please contact us at 880-2500. We can reschedule your installation or for the safety of you and our employees

During the installation of your project, we suggest minimal contact between our employees and our customers.

Our installers will be outside of your home completing your solar installation, typically in 1-2 days. They are advised to maintain their distance with you and each other to prevent the spread of the virus.

We will notify you immediately if your appointment or installation will be rescheduled because of illness.

EMPLOYEE SAFETY PRECAUTIONS

To reduce potential exposure to the virus we are asking our employees to do the following things:

  • Work at home when possible
  • Do not congregate in groups of more than 5
  • Practice social distancing, maintaining 6’ apart from each other
  • Follow our Sick Policy in the Employee Handbook and do not to come to work if you are ill. Seek medical attention if needed.

Reminders to Follow Basic Hygienic Precautions

  • Wash your hands. If soap is not available, use hand sanitizer that contains at least 60% alcohol.
  • Avoid touching your eyes, nose and mouth with unwashed hands
  • Avoid close contact with people who are sick
  • Cover your mouth and nose with a tissue when you cough or sneeze or use the inside of your elbow.
  • Clean and disinfect frequently touched surfaces

For more information on the virus, visit: https://www.cdc.gov/coronavirus/

We will update you as needed with any further action that may be taken in the future.

Thank you for your continued work and support during these difficult times. Be strong and courageous!

Sincerely,
Tom & Steve Poulin
Co-Owners Poulin Solar Pro

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