HomeCOVID-19 Update

COVID-19 UPDATE—How Poulin Solar Pro is Responding

UPDATED 5/21/20

As a customer at Poulin Solar Pro, we value your health and well-being through all aspects of life. We are following the development of the Coronavirus (COVID-19) and are putting your health and well-being as well as our employee’s as a priority. These are very unusual times that we are all trying to navigate.

As an essential business under the Infrastructure category for “Residential Construction and Electrical”, we are committed to serving our community through this time of crisis. Our customers rely on us to update their spaces for essential uses such as, their kitchen, bathrooms, flooring and solar energy needs.

We will continue to follow the recommendations from the Center for Disease Control and directives from the New Mexico Department of Health. Below are the policies we have implemented, to help keep our customers and employees safe and healthy.

As of May 16, the state of New Mexico will re-open businesses to the public. Although we have continued working through the pandemic as an essential business, our Design Center was only open by appointment. We will reopen on May 18th to walk-in customers: M-F 9-5, Saturdays will remain by appointment only for now.

SOLAR PRO APPOINTMENTS

  • In addition to In-Person Design Consultations, we are also offering Virtual Design Consultation to ensure we can serve you for your solar energy needs during this time.
  • When we call to confirm your appointment in our Design Center, please let us know if anyone in your household has been ill and we can reschedule or switch to a virtual appointment.
  • Twice a day we are disinfecting the common areas in our Design Center.
  • When you come in the Design Center we ask you to remain in our Foyer until your Solar Advisor is available for your appointment.
  • We are maintaining social distancing among employees and any customers during an appointment.
  • We have advised our employees not to shake hands during introductions, to wear a mask when in the Design Center and to stay home if they are sick.
  • We will notify you immediately if your appointment will be rescheduled because of illness.

TO OUR CURRENT CUSTOMERS

As an essential business, we are still planning to complete your solar installation. If needed, we can reschedule your installation for the safety of you and our employees

During the installation of your project, we suggest minimal contact between our employees and our customers.

Our installers will be outside of your home completing your solar installation, typically in 1-2 days. They are advised to maintain their distance with you and each other to prevent the spread of the virus.

We will notify you immediately if your appointment or installation will be rescheduled because of illness.

We will update you as needed with any further action that may be taken in the future.

Thank you for your continued work and support during these difficult times. Be strong and courageous!

Sincerely,
Tom & Steve Poulin
Co-Owners Poulin Solar Pro

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